What shipping speeds are offered?
Standard shipping/transit times apply (5-10 days for the United States and 10-25 days for international). Shipping fees specified in US Dollar (USD) will be displayed in the checkout before the final payment step.
The actual shipping time to destination countries is based on the shipping method in your order.
US orders: Standard Shipping: 5-10 Business Days
Other Countries: 10-25 business days.
Note: The public holidays, destination countries and couriers will be affected the shipping time too.
Where do we deliver?
We provide worldwide shipping.
USPS, UPS, Local Post.
Total delivery time= Processing time + Shipping time
Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for un-foreseen delays. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays or incorrect/insufficient delivery information.
My package has been shipped but they have not delivered it yet. Why?
Please contact the shipper to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your shipper. We would always like for your packages to be delivered ASAP. If the shipper is holding them, please contact them.
What should I do if an item is delivered damaged?
If the item appears to be damaged straight from the manufacturer, immediately contact us. Always make sure to get the shipper’s damage package control number for your claim
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. If you are still missing an item(s), contact our customer service at Narutees.com.
WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies
During holidays, our production is at a high volume, it may take a little longer than usual. It’s not possible to guarantee the packages are delivered in the estimated time. And we can’t process to refund or return if the package will be late. Please consider before place the order at that time.
We are not responsible for packages that are delivered to a wrong address/orders not able to be delivered due to an incorrect or incomplete shipping address provided by a customer.